Website Requests

If JewelTrak runs your website, the forms on it send what the customer typed straight to you. This page appears under Online only for a shop that has a JewelTrak website.

What arrives

• Reserve comes from the button on a piece’s page. It names the stock number, which links to the item here.
• Question comes from a piece that is out on memo, where the page offers to ask about it instead of reserving it.
• Appointment, Sell your jewelry (with up to 6 photos), Auto pawn, Contact and Newsletter come from the matching pages of your site.

Your website takes no payment. A customer who wants a piece reserves it and you call them.

The email

Each request is emailed to the address on your store #1 within seconds of being sent. Photos are attached. Reply to the email and your answer goes straight to the customer. If an email could not be sent, the request still shows here, with the reason in red.

Open and Handled

New requests are Open. When you have dealt with one, click Mark handled; it moves to Handled with your name and the time. Reopen puts it back.

Possible spam

Every website form gets sales pitches: “your traffic dropped”, SEO, web design, marketing, business loans. JewelTrak checks each request before emailing it. One that looks like a pitch is not emailed. It waits under Possible spam, with the reason it was held. Nothing is ever deleted.

• Not spam emails it to you right away and moves it to Open. Use it if a real customer was caught.
• Spam, block sender on an Open request moves it to Possible spam and holds anything else from that email address.
• Block sender on a held request does the same for one that was already held.
• Always hold requests from on the Possible spam tab blocks an address (name@site.com), a whole domain (@site.com), or a word or phrase that appears in the message. Free email domains like @gmail.com cannot be blocked, since your customers use them. Tap the x on a blocked entry to remove it.

Glance at Possible spam now and then, so a customer who was held by mistake is not missed.

Tap an email address or phone number to write or call. Tap a photo to open it full size.