Applying Payments

When a customer pays, you record the payment on their Accounts Receivable detail page. JewelTrak then applies that payment against open invoices.

Two allocation modes

• Oldest-first (default) — the payment is applied to the customer’s oldest open balance first, then the next, until the payment is exhausted. Standard for most jewelers.
• Manual — you choose exactly which invoices each dollar goes against. Use this when the customer paid off a specific invoice and didn’t intend it as a general account payment.

To record a payment

1. Open the customer’s AR detail page.
2. Click + Payment.
3. Enter the amount, date, and method (cash, check, card, store credit).
4. Choose Oldest-first or Manual. If manual, pick the target invoices.
5. Save.

Overpayments

If the payment is larger than the open balance, the excess is held as a credit on account and will apply to the next invoice automatically.

See also

• Voiding Payments — when you have to undo one
• Store Credits & Refunds — when the customer wants money back instead