The Account Tab

Open any contact and click Account. It shows every ledger that contact has, and what the relationship nets to.

New in JewelTrak. Because one contact record can be a customer and a vendor at the same time (see Unified Contacts), a single relationship can have money moving both ways. Before this tab you had to open Accounts Receivable, Store Credits and Accounts Payable separately and do the arithmetic yourself.

What you see

Row	What it is
Receivable	What they owe you. Their open invoices, less every payment and write-off.
Credit held	Store credit and gift cards they hold. This is yours to honor, so it counts against what they owe.
Payable	What you owe them as a vendor — open bills, less payments.
Net	The three above, combined, and which direction the money goes.

Click a row to open it. Receivable and Payable expand to list the documents behind the number; click any one and it opens in place, the same read-only drawer you get everywhere else in JewelTrak. Nothing here navigates away from the contact, so you never have to find your way back.

Reading the net

The net says which way the money goes, in words, so there’s no sign to interpret:

• “they owe the shop” — collect this amount.
• “the shop owes them” — you’re paying out.

A worked example. A watch dealer you both sell to and buy from:

Receivable                          $1,186,270
Credit held                          −$594,000
Payable                            −$1,064,452
─────────────────────────────────────────────
Net · the shop owes them             −$472,182

What the net does not include

Partnerships. If this contact is also a partner, money they’re owed on sold-but-unsettled pieces is not on this card. Settling a partner creates a vendor bill, and that bill lands in Payable — so the money reaches this card at the point it becomes a real obligation. Use the Partnerships screen for work that hasn’t been settled yet.

Credit is counted once. A store credit you’ve converted into a gift card shows on the gift card, not on both.

Unapplied money is noted, not double-counted. If a customer has paid you money that no invoice claims yet, the Receivable row says so — but that money is already inside the balance.

When there’s no net

Two reasons the Net line can be missing:

• The contact has a ledger you don’t have permission to see. If someone is both a customer and a vendor and you can view receivables but not payables, JewelTrak shows you the receivable and withholds the net, rather than printing a total that’s quietly missing half the story. The card tells you that’s what happened.
• There’s nothing outstanding. The tab says so plainly.

Making the balance move

The Account tab is a view — nothing on it changes money. To act on what you see:

• Take a payment on an invoice: expand Receivable, open the invoice, and use its own screen.
• Apply a store credit to an invoice: open the invoice and add a Store Credit payment. Issuing a credit is not the same as spending it — the credit sits on the customer’s account until you apply it, which is why a large credit can sit beside an equally large receivable.
• Pay a vendor bill: expand Payable and open the bill.

On a phone

The contact record on a phone shows the same Account block, with the same rows and the same net. It’s read-only there, like everything else on the mobile record — looking up what a relationship stands at is exactly the sort of thing you need at a show or across the counter.