Accounts Receivable (AR)

The Accounts Receivable page is your view of customer balances — who owes you money, how much, and how old it is. Each customer’s AR detail page is the single place to see their entire financial relationship with your store.

The AR list

The main page shows every customer with a non-zero balance:

• Customer with running total
• Aging bucket totals — Current, 30, 60, 90+ days past due
• Last activity date (last invoice or payment)

Filter by store, customer name, or aging bracket to focus on what needs attention. Sort by balance to chase the biggest receivables first.

Customer detail page

Click any customer to see:

• Open invoices — every unpaid (or partially paid) invoice, with date, age, and balance
• Payment history — every payment received, with the invoices it was applied to
• Store credits — any active credits on the customer’s account (apply automatically against new invoices)
• Statement — printable summary of activity over a date range

Recording a payment

From either the customer detail page or any open invoice:

1. Click + Payment.
2. Enter the amount, payment date, method, and reference.
3. Application:
   • Auto-apply oldest first (default) — payment knocks down the oldest balance(s) first
   • Manual selection — tick the specific invoices the payment should cover
4. Save.

For more detail on the payment flow see Applying Payments.

Statements

Send a customer their statement (list of open invoices and recent activity):

1. Open the customer’s AR detail page.
2. Click Statement.
3. Pick a date range and PDF / email format.
4. Send.

Statements are commonly sent monthly to wholesale customers or accounts with long-running balances.

Collections workflow

For aging accounts:

1. Use Aging filter on the AR list to find 60+ or 90+ buckets.
2. Reach out to the customer (call, email).
3. If collection fails entirely, see Writing Off Invoices (Bad Debt) for the right way to clear the balance from the books.
4. Track contact attempts in the customer’s notes.

Tips

• The AR Aging report under Reports gives you the same data in spreadsheet form for sharing with accounting.
• A customer with a credit balance (you owe them) shows up too — that’s usually a refund waiting to happen or a store credit ready to apply.
• The single-source-of-truth for “what does this customer owe me right now” is always the AR detail page; reports are point-in-time snapshots.
• For consistent month-end, run Period Close to lock the books — see the Period Close article.