The Billing page (Settings → Billing) is where you manage your JewelTrak subscription. Billing is the whole shop’s plan — base subscription plus per-seat charges for extra logins — not a personal setting, so it lives in Settings and is limited to admins with the Manage Users permission. (Everyone else won’t see the Billing card or the page.)
What you see
- Status — Active, Trial, Past Due, Canceled, etc., shown as a badge. The figures are pulled live from Stripe, so they match what’s actually billed, not a cached copy.
- Seats — your base plan includes a set number of seats (logins); additional active users add a per-seat charge on top. The page shows seats included vs. total and the per-period amount.
- This period’s total — base + seats, minus any discount/coupon applied to your account.
- Recent invoices — your latest Stripe invoices with dates and amounts.
Managing your subscription
Click through to the Stripe Customer Portal — Stripe’s own secure, hosted page — to:
- Update or replace the card on file
- Download past invoices/receipts
- Cancel (or change) the subscription
JewelTrak never stores your card number; all of that lives with Stripe.
If you don’t have an active subscription
When the status is inactive, canceled, or expired, the page prompts you to start (or restart) a subscription instead of showing the management view.
Tips
- Past due? Open the portal and update the card — a failed renewal usually just means an expired or declined card, and access is restored once payment goes through.
- Seat count climbing? Each active employee login counts toward seats. Deactivating a user who has left frees their seat at the next billing cycle — manage users under Settings.
- Seat changes you make in JewelTrak sync to Stripe so the per-seat charge tracks your real user count.